Microsoft Support Screwed Me Over | I Am Done With Xbox One

I am done with Xbox One! My Xbox One X was having major issues and was turning off by itself randomly, so I contacted Microsoft Support. Let’s just say the customer service experience was anything but positive. Microsoft definitely screwed me over in the end with how this entire situation was handled.

Discord: https://discord.gg/asUErQF
Twitter: https://twitter.com/Griffin_Gaming

50 Comments

  1. Brodey on December 6, 2020 at 9:35 pm

    So, you are quitting xbox because of bad customer support? Maybe try looking into the problem a bit more by like looking it up or something. Hell, make a video where you ask for the people who watch your videos to give you help through the comments. Just an idea

  2. That Guy With Email on December 6, 2020 at 9:36 pm

    It’s a problem with the power supply unit. The same thing happened to mine and it pissed me off. The same thing happened toy brother too. He went to PlayStation and I went to PC.

    Fuck Microsoft.

  3. Gratt Gbs on December 6, 2020 at 9:37 pm

    did the same tonight.

  4. Dan Clock on December 6, 2020 at 9:37 pm

    Now I can’t even fucking reach a Microsoft supporter

  5. pedophile gaming on December 6, 2020 at 9:37 pm

    When you don’t learn your lesson from Red Ring of Death so you get what you fucking deserve

  6. slurpy claps on December 6, 2020 at 9:38 pm

    It’s the power brick

  7. non ya on December 6, 2020 at 9:38 pm

    Microsoft help sucks 2

  8. Ricky Felan on December 6, 2020 at 9:39 pm

    Lmfao are you still done? Or did you order the Xbox Series X??? 🤔

  9. killer cookies 34 on December 6, 2020 at 9:39 pm

    hey dudes just want to let you know you have a lemon no other Xbox ones do this but I do agree with you Xbox One is dumb like I had Xbox Live for one year and then two months in they took it away from me for no reason

  10. Matro on December 6, 2020 at 9:40 pm

    First Griffin video I saw.

  11. Gratt Gbs on December 6, 2020 at 9:42 pm

    They don’t care

  12. Rian Griffiths on December 6, 2020 at 9:42 pm

    This happened to me but I can’t sign in on a Xbox 360 but I can on a Xbox one but I can’t download Xbox 360 games on my one tf and I been waiting 4 months PlayStation here I come!!

  13. Griffin Gaming on December 6, 2020 at 9:43 pm

    *UPDATE:* I received my "repaired" console back and it is still doing the exact same thing I sent it in for. This title is now 100% correct.

  14. Manwiththeplan sXe on December 6, 2020 at 9:48 pm

    A year late but I found this funny knowing Griffin Gaming pre ordered the new xbox

  15. Jimmy Hollywood on December 6, 2020 at 9:49 pm

    Back in 2015 or so, I bought Battlefield 1 for Xbox. Didn’t play it on my Xbox One S because shortly after buying the game, I decided to build a PC instead. So I called Microsoft, I told them I wanted a refund. And there was honestly, no hesitation from them whatsoever, and they would do it. I told the guy on the phone that I was switching to PC and even he said that was a great idea. Started talking about gaming on PC while in the phone, received the refund, sold the Xbox and built my PC.

    Over the years I have heard stories about how much worse their support has gotten. I have not needed to contact Xbox Support since, but from friends, they said it absolutely sucks now. And glad I am done with Xbox as a whole.

  16. Jamie on December 6, 2020 at 9:51 pm

    This guy reminds me of a bitchy Karen in the video and in the comments

  17. Ian Wheeler on December 6, 2020 at 9:51 pm

    So looks like your having the opposite problem I have, my Xbox randomly turns on…

  18. KizzashiYT on December 6, 2020 at 9:52 pm

    yesssss, goooooooodd. join the playstation side. we have ‘the last of us’ and ‘spider-man’ and ‘detroit become human’. our arms are open

  19. King Kong on December 6, 2020 at 9:53 pm

    Buy a PS4

  20. Unofficial King Of Earth on December 6, 2020 at 9:57 pm

    Yeah Microsoft fails their customers and fanbase in ridiculous amounts…I just got chat banned for literally calling a proven cheater who I’ve reported before a "lag fag" and then put up with an hour of him sending me worse hatemail and them ignoring my reports because I was reported first…then to top it off I get perma banned from live…so needless to say I put the xbox in the trash and bought a ps4…

  21. Woah where am i on December 6, 2020 at 9:57 pm

    I know this vid is a bit old but I know how you feel. Just found out today that my Xbox’s model is one they don’t sell anymore, meaning they cant have me send it in to get fixed. They basically told me I’m on my own and I have to buy a new xbox. Quality support.

  22. moronmonkey1 on December 6, 2020 at 9:57 pm

    I’m not really seeing how your getting screwed. They said they would take a look at your Xbox and if it’s broken they will give you a new one. Don’t see a problem there

  23. Robert Summers on December 6, 2020 at 9:58 pm

    YoU pHuKiN bRaT

  24. Milk on December 6, 2020 at 9:59 pm

    Just swap out the shell for the console

  25. Blueberry Duck on December 6, 2020 at 10:02 pm

    Wanna know the weird thing, if it was so weird why not take a video of it, oh wait. All of your videos are fake and are for views

  26. Blaine Robbins on December 6, 2020 at 10:03 pm

    Well that’s a lie, my account got hacked into, did account recovery, provided information, it usually takes 24-72 hours to complete the request, it was completed right after I posted the recovery.

  27. xxhype89 on December 6, 2020 at 10:04 pm

    My account got a false reputation due to someone mass reporting me so I’m stuck playing with toxic people , the whole system is complete trash anyone know how I can remove this ?

  28. Bruh on December 6, 2020 at 10:06 pm

    Every Xbox one cod does this to me

  29. I like moist things on December 6, 2020 at 10:09 pm

    It was probably built wrong

  30. Kyle McGough on December 6, 2020 at 10:10 pm

    Reason why Xbox is trash

  31. Dill Zilla on December 6, 2020 at 10:10 pm

    shit, i should become microsoft support. i repair laptops and cellphones and i am expected to fix the problem on the spot

  32. mrkiiprototype on December 6, 2020 at 10:11 pm

    The entitlement is emitting from the video.

  33. Denis La Bine on December 6, 2020 at 10:15 pm

    Replaced 5 xbox one x and5 elite series 2 controllers, as a microsoft developer and game developer, pc and xbox, being out of work due to severely defective products was big surprise and got basic same microsoft support about 18 different people, why do diconnected NOBODY EVER CALLED ME BACL EVER. DEFECTIVE HARDWARE, FAILED WEBSITES THAT MICROSOFT SAY YOU MUST LOG IN AND A ENGINEER/DEVELOPER I AM LOG IN AND SENT SCREEN CAPTURE, EDGE BROWSER IS A JOKE CANNOT EVEN OPEN ACCOUNT.MICROSOFT.COM . I SHORT I TOTALLY AGREE HOW THE FELL APART EXTREMELY FAST AND COULD NOT PROCESS A SIMPLE WARRANTY DUE TO FORM HAD SOME ELSES ADDRESS NOT MINE, THAT DOOR REPEATED SEVERAL TIMES WITH SOMEBODY ELSES ADDRESS NOT MINE, BEEN HERE30 YEARS.

  34. Gratt Gbs on December 6, 2020 at 10:17 pm

    Me Too

  35. Obito Uchiha on December 6, 2020 at 10:18 pm

    This is why I’m switching back to Sony and Nintendo and PC gaming. Just got off the phone with a rep to put my Gamepass on hold because I can’t afford it and they double charged my mom’s account and my mom wanted a refund and they said we have to subscribe to get a refund and we got double charged. So I’m done with Microsoft at this point I kept getting hung up with 4 reps so far and on top of that they never call you back. I’m sticking with Sony, Nintendo, and PC gaming from now on. Biggest mistake I’ve ever made.

  36. YGN Light on December 6, 2020 at 10:19 pm

    Pc

  37. jcr912 on December 6, 2020 at 10:19 pm

    I would have checked the outlet, sometimes the wires come loose that are screwed down to the outlet receptacle.

  38. Gustav the Chespin λ on December 6, 2020 at 10:20 pm

    *"FF-Fucking brat!"*

  39. Milk on December 6, 2020 at 10:21 pm

    Xbox is fucking awful with customer service, they complicate the fuck out of everything, fuck Microsoft.

  40. Daniel Factor on December 6, 2020 at 10:23 pm

    Microsoft customer support is generally awful and pointless.

  41. Kevin Cleland on December 6, 2020 at 10:24 pm

    FUCK XBOX ONE X!

  42. Kyle McGough on December 6, 2020 at 10:27 pm

    I’m sure you said you’re getting the xbox series x? You talk absolute shite you really do lmao

  43. Gratt Gbs on December 6, 2020 at 10:27 pm

    Ronnie is a goof

  44. Michael Nager on December 6, 2020 at 10:30 pm

    Pity you didn’t read my comment on the Linus Tech Tips video

    Xbox One X vs. PS4 Pro vs. $500 PC

    It would have solved the mystery of your XBOX One X failing. I made the comment on the video BEFORE THE XBOX ONE X even came out.

    https://www.youtube.com/watch?v=Gci-KI-RRbg

    Anyhoo, here is the comment:

    "This review/comparison has to be about the most brown-nosing, butt-snorkeling piece of garbage I have seen in a long while. You are not doing anyone any favours with the verbal diarrhoea which ejaculated from your oral orifice.

    The whole video lumbered and stumbled from one monumental brain-fart to the next.

    I even checked the calendar to make sure that I hadn’t somehow fallen into a coma and had woken up on the 1st of April.

    If Micro$haft had implemented RFC 1149 you would probably be comparing it favourably to 802.11.

    Looking at the XBOX One X starts off with the PSU which can output a max of 245 Watts.

    Straight off the bat Micro$haft fucked up the design.

    The "cooling solution" cools not only the CPU/APU but also the GDDR5 RAM.

    This heat is then transferred to a shitty vapor chamber radiator which will be heat saturated in no time and the air is fed in by a blower cooler, whereby its source of cool air is not exactly plentiful.

    So when it is running that SCALDING HOT air is then passed through the PSU to vent out the back. Now the least that will happen is that the PSU will lose 20%-30% of the maximum power it can supply when it gets hot. So of the 245 Watts the PSU could supply it will only be able to actually supply 196 to 171.5 Watts.

    However power supplies tend to die when they are subjected to temperatures above 50 degrees Celsius which is going to happen pretty quickly IF YOU FORCE SCALDING HOT AIR through the thing.

    The fact that the TIM (Thermal Interface Material) is essentially rubber means that the cooling of the CPU/APU is ineffective – which probably doesn’t make much difference seeing as how the bloody piss poor little radiator is going to get thermally saturated in short order anyway.

    So when we take everything into account, when the XBOX One X is running the PSU will OPTIMISTICALLY be able to output 196 Watts.

    The 12 GB of GDDR5 RAM will consume 60-80 Watts of power and the other parts of the system (HD, Optical drive and USB) another 15-20 Watts.

    Let’s be optimistic again and say that of the 196 Watts the amount of power available to the CPU/GPU which comprises the APU will be 121Watts.

    The RX 580 (which the GPU portion of the APU is supposedly based on) will consume around 300 Watts under gaming load.

    Now subtracting the power needed by the 8GB of GDDR5 (40-56 Watts), that would mean the RX 580 GPU consumes 244 Watts under gaming load – which is about the same as what the PSU of the XBOX One X can supply in total.

    I’m going to go with Scottie here and say, "Ye canna change the laws of physics" and state categorically that any and all claims made about the XBOX One X by Micro$haft are complete and utter bollocks."

    The best thing you can do with an XBOX One X when you get it is to take it apart and then replace the thermal paste with Thermal Grizzly Kryonaut. I would also replace any thermal pads on the RAM with Thermal Grizzly Minus Pad 8. This will at least enable the system to dissipate heat to the cooler, and prevent the APU (the CPU/GPU chip) from overheating.

    The other thing to make sure of is that the XBOX One X isn’t in any kind of confined space, if you want to give it any kind of chance of actually being suitable for purpose then it needs to have a plentiful supply of cool ambient air.

    The longer you leave the XBOX One X running without following my advice, the more the PSU will degrade, making the likelihood of games crashing increasingly higher.

  45. JoshL117 on December 6, 2020 at 10:31 pm

    As someone in IT, this sounds like textbook overheating.
    Should’ve blown the inside of the console out with compressed air.
    And since the replacement console was doing the same thing, only reflects it.

  46. eddiehimself on December 6, 2020 at 10:31 pm

    YOU FUCKING BRAT!!!

  47. Nerdy Misfit on December 6, 2020 at 10:32 pm

    I have never had a problem with MS customer support but then again i never had a problem with hardware don’t blame you honestly

  48. jason w on December 6, 2020 at 10:33 pm

    selling my xbox in the morning never buying anything from Microsoft again the can soak thier underwear in gas and go to hell fuck xbox and everyone that has anything to with them

  49. Hamoody SRT on December 6, 2020 at 10:34 pm

    Lol same I sent mine and after a month they said it had water damage and then I sent it again and they gave me a new one

  50. Jason on December 6, 2020 at 10:34 pm

    I have all of the xbox and playstation consoles and love to play both of them and they have flaws but I remember when microsoft perma band me for harrassment in voice chat and I didnt even send messages to people or have a headset and lost thousands of dollars worth of games and I was pissed so I went on Microsoft’s website and I had to take a test to file a complaint and couldn’t get one question wrong and I passed it so I was allowed to send a message to Microsoft about why I should be unbanned and they responded with I shouldn’t have been harassing people but I wasn’t even doing that I only pasted single player games lol fml

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