Best 40 Help Desk and Desktop Support Interview Questions and Answers

In this video we show you the Best 40 Help Desk and Desktop Support Interview Questions and Answers.

Preparing for your interview with this list of questions and answers will amaze your interviewer, and help you get your Desktop Support, Help Desk, or Service Desk job.

The following are the questions that are answered in the video:

#1 – Why do you want to work as a desktop support specialist?
#2 – Give us an example of a ticket that you resolved. What was the problem and what steps did you take to solve it?
#3 – You receive a ticket in which a user’s monitor is not working. How will you solve this problem?
#4 – What is Safe Mode?
#5 – What is Active Directory?
#6 – What is Blue Screen of Death and how do you fix it?
#7 – A user complains that their system is running very slow. How would you solve this problem?
#8 – Describe a situation where you had an angry client or user.
#9 – A user is finding it difficult to configure a printer on their computer. How can you help them?
#10 – How will you make sure that a system is not infected with a virus?
#11 – What is PTR (Pointer Record)?
#12 – What is a Logical Drive?
#13 – What is the purpose of a Logical Drive?
#14 – How do you get the MAC address for a specific NIC?
#15 – How does a VPN work?
#16 – What happens behind the scenes when you type “google.com” in the browser and hit enter?
#17 – What is the single most important factor that must be present in your work environment for you to be successful, and happily employed?
#18 – How does a router work?
#19 – You are asked by the company CEO to make sure that no employee in the company is able to open Facebook. How will you implement this policy?
#20 – What is a PST file and why is it important?
#21 – A user complains that their computer clock resets every time they restart their PC. How would you solve this problem?
#22 – How you can you backup Outlook emails?
#23 – What is DHCP?
#24 – Ok. Can you tell me, in a bit more detail, how DHCP works?
#25 – What is SCSI?
#26 – What is the difference between incremental backup and differential backup?
#27 – You talked about DNS earlier in the interview. Can you explain what is DNS?
#28 – What is Reverse DNS Lookup and Forward DNS Lookup?
#29 – A user is unable to log in their computer even when they are typing their password correctly. How can you solve this problem?
#30 – What is the difference between FAT32 and NTFS?
#31 – What is IMAP?
#32 – What is a Cross Cable?
#33 – What is boot.ini and when do you use it?
#34 – Explain Cookies
#35 – What is the difference between serial and parallel ports?
#36 – What is a phishing attack?
#37 – What’s Your Biggest Weakness?
#38 – What Are Your Salary Expectations?
#39 – Why Should We Hire you?
#40 – Do you have any questions?

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41 Comments

  1. Sony Chacko on December 19, 2020 at 9:59 pm

    Super

  2. jack jack on December 19, 2020 at 10:00 pm

    So many hard English terms. And long answers. Also some of these questions are tier 2 help desk questions. 🙃

  3. maxine wilson on December 19, 2020 at 10:05 pm

    Thank you.

  4. Nethra Devadiga on December 19, 2020 at 10:05 pm

    Hello, do u have the questions and answers in a pdf format ?

  5. Luis Vl Ló on December 19, 2020 at 10:07 pm

    This is half fake half true, it’s not that I love it but after working in a call center environment you prefer to assist those calls.

  6. prince gautam on December 19, 2020 at 10:09 pm

    Thanks

  7. Digital To Future on December 19, 2020 at 10:10 pm

    Best of Luck for everyone. very useful video

  8. Geetha Santosh on December 19, 2020 at 10:11 pm

    Excellent video. Thank you so much. Can you make part 2 of this video please

  9. Rajashree Jena on December 19, 2020 at 10:13 pm

    Thank you mam… I need your help for desktop support engineer

  10. Waqar Hashmi on December 19, 2020 at 10:14 pm

    thank you for very much. It was much helpful indeed.

  11. Manu Elias on December 19, 2020 at 10:18 pm

    Do you have any tips or videos available for end user computer management.?

  12. Melanin Monroe on December 19, 2020 at 10:18 pm

    With no prior experience. I was able to use this video as a preparation guide, and was able to secure the L2 service support rep position. Thank you sooooo much.

  13. RUBY ROY on December 19, 2020 at 10:18 pm

    Thanks for the video

  14. syed ali on December 19, 2020 at 10:20 pm

    wow I really enjoyed interview video ! thanks for helping

  15. Ashish Verma on December 19, 2020 at 10:21 pm

    Very helpful video for preparation of desktop support interview.Thanks a lot.

  16. Tahami Danial on December 19, 2020 at 10:22 pm

    Great video, excellent job….thank you

  17. INDERJEET MALLICK on December 19, 2020 at 10:22 pm

    where are you working now ?

  18. David Forero on December 19, 2020 at 10:23 pm

    Great content!

  19. junix al on December 19, 2020 at 10:24 pm

    Thank you so much for this very detailed answers to the most frequently asked questions in Desktop Support and Help Desk. Much appreciated!

  20. Mr DIYer on December 19, 2020 at 10:25 pm

    Best explanation! I passed my Interview!! A BIG thanks !

  21. SWARNA VAMSEE KRISHNA on December 19, 2020 at 10:26 pm

    Thank you so much! It helps me alot.

  22. Luis Rodriguez on December 19, 2020 at 10:26 pm

    23 min valuables, precises I would said. We need more

  23. Yolanda Belanger on December 19, 2020 at 10:28 pm

    Thank you so much…..

  24. Wafa Devdas on December 19, 2020 at 10:31 pm

    Well I just wanna say this beautiful lady explained everything very smooth and passionately, I am going to rewatch this video so I can save these in my brain 🧠!

  25. Virat thakur on December 19, 2020 at 10:34 pm

    I have problem of communication skills plz help me to take out

  26. a 2 z chill channel on December 19, 2020 at 10:34 pm

    Nice information, keep it up 👍

  27. Virat thakur on December 19, 2020 at 10:35 pm

    Loved your video mam

  28. Winston G*** on December 19, 2020 at 10:36 pm

    can i print this 😀

  29. Digambar Asgekar on December 19, 2020 at 10:36 pm

    Excellent Video !! Thanks.

  30. Kai Silva on December 19, 2020 at 10:36 pm

    Thank you

  31. ThuggieTech Multimedia on December 19, 2020 at 10:39 pm

    The best Desktop support video on youtube!!! Thanx!!!-La!

  32. armen TM on December 19, 2020 at 10:40 pm

    Thanks for your video. it was educational.

  33. yassir alkaissi on December 19, 2020 at 10:40 pm

    Thank you for amazing video do you have any pdf file for the interview

  34. Dani Hana on December 19, 2020 at 10:40 pm

    Watching this now i know I’m in over my head for this position and don’t know as much as i thought i would 🥴

  35. Humu Sesay on December 19, 2020 at 10:43 pm

    This video deserves 500,000 views

  36. Cameron Frazier on December 19, 2020 at 10:43 pm

    Prepping for an interview I have tomorrow! Thanks for this wonderful video.

  37. RUBY ROY on December 19, 2020 at 10:44 pm

    Very helpful for troubleshooting

  38. Snot Bubbles on December 19, 2020 at 10:44 pm

    I would never use the word problem to either express a situation or describe what is occurring. Rarely is an event a problem. A challenge is happening that is causing an issue. If given a moment a support person should be able to troubleshoot this conflict using some problem solving skills. In addition, take a moment to describe what the user could do differently to keep the issue from reoccurring in the future. All to often support personnel are too concerned apologizing for conflicts they are not responsible for in the first place. These empty sympathies get a user no closer to assisting with their frustrations. Unfortunately Desktop Support is a dying skill set. This is good content though. Great job.

  39. Punit Nirankari on December 19, 2020 at 10:45 pm

    Your so beautiful and explain good thankyou for help and support

  40. surmeet singh on December 19, 2020 at 10:46 pm

    Great video

  41. Saša Benčić on December 19, 2020 at 10:52 pm

    Really good question setup however i feel some of them are more of network administrator role as i am one so i can see where this is going but it is such a fine line in IT its impossible not to cross it.

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