2018 Most Reliable Appliance Brands

2019 MOST RELIABLE APPLIANCE BRANDS https://www.youtube.com/watch?v=HiAVS6XZVA8

In this video, you will learn the best brands based on 30,761 service calls logged in 2017.
The formula is simple: service calls in each brand, divided by sales for each brand to calculate reliability as a percentage. Reliability is based on actual service calls and does not include damage or any other non-manufacturer issues.

45 Comments

  1. Arturo Bolanos on December 7, 2019 at 11:44 am

    Thanks for the info

  2. IIIlIllIlI on December 7, 2019 at 11:44 am

    What a surprise, an American company is most reliable yea right.

  3. Odessa Baker on December 7, 2019 at 11:45 am

    Appreciate the pros and cons on each brand….very helpful!

  4. Joshua Hodges on December 7, 2019 at 11:45 am

    Thank you so much

  5. ShazGilham on December 7, 2019 at 11:45 am

    What do you think about Electralux?? Thanks.

  6. 1mmafrka on December 7, 2019 at 11:48 am

    Stay away from LG. Will never buy that brand again.

  7. Aleks on December 7, 2019 at 11:49 am

    I can appreciate the transparency in how you arrived at your data, the only thing I’d like to see is long term performance, 2-5 years. Good job, Yale

  8. Derek Simenac on December 7, 2019 at 11:51 am

    most major brands are the same crap. Got tired of repairing them so switched to sumsung. been repairing appliances for 30 years and have NEVER HAD TO REPAIR A SUMSUNG. LG were good 20 years ago but new major appliances are lucky to live more than a year. Do yourself a favour and buy an industrial restaurant or hotel appliance because they are designed to last. the average appliance is DESIGNED TO FAIL WITHING 3 YEARS just to keep consumers spending.

  9. Wm Anderson on December 7, 2019 at 11:52 am

    I can’t comment on some of the brands mentioned here but I can tell you that in my opinion and experience WHIRLPOOl and GE appliances are JUNK!
    Everything about them is cheap except the price, buyer beware!!!!

  10. Joshua Hodges on December 7, 2019 at 11:53 am

    Very helpful

  11. David Rajewski on December 7, 2019 at 11:54 am

    Awesome idea for how to judge reliability. Thanks for the great video.

  12. Young Smith on December 7, 2019 at 11:55 am

    No thank you on Whirlpool i’ll take Electrolux pls

  13. Frances D',Arco on December 7, 2019 at 11:59 am

    What about Kitchenaid

  14. Danf 313 on December 7, 2019 at 12:03 pm

    I own a kenmore top loading washer for 18 years ..No complains here!

  15. Allenwrench on December 7, 2019 at 12:07 pm

    not Samsung – the MOST UNRELIABLE, GARBAGE HOME APPLIANCES I’ve had the immense displeasure to own – you have been warned.

  16. reasonsformoving on December 7, 2019 at 12:08 pm

    I’d like to see a video on the reliability within the various levels of each brand. I keep hearing that Whirlpool and KitchenAid are reliable but I’ve had issues with both but I suspect it’s because I’ve purchased on the lower end of their offerings – although the KitchenAid dishwasher was $1500! Do all of the dishwashers now how flimsy plastic racks?

  17. Dustin Z. on December 7, 2019 at 12:09 pm

    Stay away from GE!
    I am currently replacing all of my GE with Samsung

  18. C Minneapolis on December 7, 2019 at 12:12 pm

    Most notably missing are: Kenmore and LG? Is there a reason? Did you have a list of other models that you tested that did not make your top 10 list??

  19. Mohammad Farooq Tareen on December 7, 2019 at 12:12 pm

    Nothing is reliable in this day and age of replace everything in 5-8 years. Long gone are the days when you buy something and it lasts 20-30 years. I have a frigidaire refrigerator which I am replacing only after 7 years as it has a design flaw which frigidaire refuse to admit as a design flaw. In my POV if a number of people are complaining about the same thing it means there is a design flaw. This time I am replacing it with LG. Lets see how long it will last

  20. Shane Pasha on December 7, 2019 at 12:12 pm

    If your appliance breaks down sooner than it is expected to have any issues, you are not going to be happy and you will be saying things like “I will never buy this brand again.
    I believe the lesser features an appliance has the better it performs and visa versa.

    I am planning on purchasing a 30” wolf Induction Range some time in the not so distant future and from my readings it’s more reliable than Viking.

  21. Charles Murphy on December 7, 2019 at 12:16 pm

    Thank you for this video and your use of actual service data to come to the conclusions as well as technician availability by brand in a service area.

  22. Charles Tatakis on December 7, 2019 at 12:16 pm

    We’ve been buying appliances for over 35 years and we agree with the findings regarding Maytag, Whirlpool.

  23. 4ever Young on December 7, 2019 at 12:17 pm

    The more tech u have the more problems to getting. Just get a simple washer no touchscreen washer. Just a old school mob washer

  24. S Steel on December 7, 2019 at 12:19 pm

    Curious to know how reliable GE Profile gas ranges are. I’m leaning towards Whirlpool for fridge, dishwasher and GE for range and hood. Maytag laundry. Or is Whirlpool laundry better?

  25. Hey Now on December 7, 2019 at 12:19 pm

    Hi I’m Steve,….speaking to you from my basement/office

  26. JJS on December 7, 2019 at 12:21 pm

    Whirlpool are horrendous when taking into account overall global reliability. I don’t find just a first year view on reliability, I think a larger span of years who be a greater indication of reliability. Miele, worldwide, seems to have an overall best reliability over the course of ownership. They top most ownership satisfaction surveys and longevity, and seem to be universally reliable in a global setting. With horror stories from Whirlpool owners, both online and face to face, not to mention brands acquired by Whirlpool, those brands reliability has dropped significantly since being acquired by Whirlpool. Not to mention major issues from said brand such as the Grenfel Tower fire in the UK. I’ll stick with Miele.

  27. ImVeryBrad on December 7, 2019 at 12:21 pm

    bought brand new samsung fridge stove dishwasher and microwave. Never buying that junk again. everything making weird noises. samsung support hangs up on me and doesnt care

  28. BlackCat 56 on December 7, 2019 at 12:22 pm

    would you recommend a Frigidaire gas dryer. are they jinkst. are they in the same class as the roper. is the roper better.

  29. Goldenboy Productions on December 7, 2019 at 12:22 pm

    I fix everything myself. I would never hire a contractor to fix my appliances. Either you delve into what you don’t understand or you’ll continue to get ripped off. Also, get your information from Consumer Reports. An unbiased found and true resource you can rely on if you don’t know what to look for in a new appliance. This "Yale" thing I’ve never even heard of. I believe 20/20 did a special on appliances and it turned out that NONE of them were all that reliable anymore. Even the technicians agreed with that. The reason? Because the sale doesn’t end at the point of purchase. It continues with service calls and that’s how these companies make their money. Also, when buying an appliance, FORGET all the bells and whistles. For instance, most all side by side refrigerators require the most repair. Go simple. If you don’t then you could have a tech come out and replace a motherboard or whatever much sooner than you thought.. There isn’t anything I can’t fix but for the average person who wants their appliances to work, is what these companies are gambling on for future pocket gouging.

  30. murph1329 on December 7, 2019 at 12:22 pm

    Samsung refrigerators are horrible. There’s a class action lawsuit going on right now over how horrible they are. I wouldn’t recommend them to anyone

  31. tripjet999 on December 7, 2019 at 12:23 pm

    We still wash out dishes in the sink and clothes on a large rock down at the creek. Is that no longer the norm?

  32. Thomas Ward on December 7, 2019 at 12:25 pm

    What about Speed Queen washers? hmmm…

  33. umberto smith on December 7, 2019 at 12:25 pm

    I think the rule to remember is digital components fail…PCB boards fail. All of these electronic gadgets do nothing for the quality of the appliance.

    In the old days you could simply solder a bad joint on a contact switch, or even solder a togle switch to a failing component.

    Thermocouples…lot’s of them were highly standardized…

    Now these new appliances are based on proprietary digital controllers and circuit boards.

    Older technology was better because it was a analogue and the service technician could actually figure something out.

    Today people just replace components.

    Even a 30 year old washer could be made like new for a couple hundred bucks…bearings and such. Today’s washers and dryers make it very hard to service as everything is integrated into circuit boards.

    The most reliable brands still require service…as anything with wear and tear…but there is no reason electronics should be so bad.

    I’d even go so far as to wager a 20 older Maytag washer that has been serviced extensively would outlast your new components in a durability test…

    It’s common sense design of the past that I miss most. You can sell new brands, but most of them are only user serviceable by ordering special parts, so many of them hard to get without being an actual dealer.

    So service plans are sold, it’s a shame appliance salespeople don’t sell appliances anymore…Profits are higher on service plans and components…a damn shame…a damn shame.

  34. Ivy S on December 7, 2019 at 12:26 pm

    I enjoyed the video and appreciate the information, but I found the background music a bit to loud.

  35. Pete Barry on December 7, 2019 at 12:27 pm

    I like Amana. I’ve had my refrigerator for more than 23 years. I’ve had to replace the evaporator fan motor and the condenser fan motor. Now, the ice cube tray has a hole in it.
    I have had the same success from my Amana washer and dryer. The washer developed a leak, that I couldn’t fix, about 18 years in. The dryer is still going, but I have replaced the motor, the belt and the hot surface igniter.

  36. Penny Wagner on December 7, 2019 at 12:27 pm

    i just had my deep freezer give out on me today i have had it for 29 years no problem, plus i bought it used for 75 dollars back in 1990, only thing left on it over the years is the back plate that reads montgomery ward, not sure if its the brand or store

  37. Miss desire Independance on December 7, 2019 at 12:31 pm

    I brought a whirlpool refrigerator and had trouble with it after a year. I had to call a repair technican several time to fix parts. I would not say they are the best brand. If others had a similar experience I would like you to chime in. I will try Frigidaire next time.

  38. Bryan Hauschild on December 7, 2019 at 12:35 pm

    Numbers don’t lie, but if it’s just the first years data, you will see drastic shift in placings as time goes on. I personally would want to know which company uses quality parts.

  39. Blue Girl on December 7, 2019 at 12:36 pm

    I was thinking about buying a Kitchen Aid refrigerator but it is even not on this list and neither is GE

  40. Patricia N on December 7, 2019 at 12:40 pm

    I’ve been told to stay away from both Frigidaire and Whirlpool appliances by many people; nothing but problems and junk. I don’t feel this is a reliable video; you’re simply pushing the brands you sell.

  41. Shaun on December 7, 2019 at 12:40 pm

    1-12-16 I purchased a whirlpool "Maytag" pulsator washing machine with a ten year parts warranty. Today 10-22-19 that warranty isn’t worth the paper it took to print it. Warranty ony covers motor and tub not the transmisson. These are not the Maytags I used to make!!!

  42. davenwin1973 on December 7, 2019 at 12:40 pm

    When it comes to brands, I prefer Whirlpool especially for dishwashers and refrigerators. I had a Whirlpool refrigerator last 18 years without a single repair. I have a Frigidaire, and it’s the worst brand I ever had for a refrigerator. While it hasn’t had a repair yet, but they do a poor job at keeping even cooling. I especially like Whirlpool dishwashers, because some models have the silverware rack on the door, so additional dishes can be put on the bottom rack. For microwave ovens, I like Sharp the best, because of proper heating, but most reliable in my opinion. Ranges, I prefer Whirlpool as well. For washers and dryers, I soak far prefer LG, because they have a couple of features I like, especially the Turbo Wash (will be included for my next washer). I only owned one other front loader washer, and that was a Frigidaire that I bought in 1999. That was ok, and simple model. For top loaders, I had 2 bad experiences in the 90’s with a Kenmore made by Whirlpool, because Whirlpool liked putting the dual agitators on their washers, that I had twisted and torn clothes from it. The overall worst top loader was a Hotpoint made by GE, and it broke in less than 3 years. The repairman could not get it fixed to work properly after that. I later learned 2 years after junking it, as part of Circuit City’s no lemon policy, that there was a recall on the 1996 and 1997 models, but GE never bothered to contact me about the recall, and I did register my appliances with them. My family overall had the most problems with GE, that I will never consider their appliances ever again. If I move into a place that has GE, and I have the money to replace them, they’re gone immediately.

  43. Lesley Rutz on December 7, 2019 at 12:41 pm

    Glad you acknowledged the MASSIVE amount of complaints online for LG. If their experiences are anything like ours, they are well deserved. Our 2.5 yr old French door. Quit working, no fridge, no freezer. 18 scheduled calls. Evaporator and motherboard replaced twice. Compressor and three way switch, replaced three times. Countless hours that I could not use my kitchen because the repair tech had its guts spewed everywhere. Seven months and L G finally agreed to prorate out the fridge. After three repairs, we should have gotten a new one. Not 14 “repairs”. Shame on LG.

  44. Mark Walker on December 7, 2019 at 12:43 pm

    Why did GE not rank?

  45. Matt Haney on December 7, 2019 at 12:43 pm

    This dude has not blinked. That is disturbing.

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